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Shipping PolicyBirdDreams.net does not charge a handling charge. You are charged the exact shipping rates charged by UPS or Fedex with NO handling charges. Shipping rates are based on weight, size and destination of the package. Most items ship from New Jersey or Missouri and arrive to most Continental U.S. locations in 3 - 4 days. Orders placed before 3:00 pm Eastern Standard Time are on their way to you the same day. We aim to please you, our customer.Return PolicyYour satisfaction is guaranteed, unconditionally. Should you wish to make a return, please ship the item to BirdDreams.net, 8 Mohegan Trail, Branchburg, NJ 08876. Please state the reason for your return along with your contact information. Shipping is non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS. Return packages must be prepaid; we cannot accept COD. Even exchanges are sent back to you at no additional charge except for shipping. If you request a refund, your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service. If you return an item with receipt for refund, the method of refund will be the same as the original payment method. If you do not have a receipt, a BirdDreams.net online store credit will be issued.
If Your Order is Damaged, Defective or the Wrong Item Was Shipped: |
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Branchburg, NJ 08876 |
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